Overview

At Prapanjika, we take great care in crafting and delivering our tabletop figurines and collectible art pieces. Due to the nature of our products, we follow a limited return and refund policy.

Our return policy lasts 7 days from the date of delivery. If 7 days have passed, we are unable to offer a return or refund.

Eligibility for Returns

The item must be unused and in original condition
The product must be returned with original packaging
A valid proof of purchase is required

Non-Returnable Conditions

Used, damaged, or altered products
Minor variations in finish or texture (due to handcrafted/3D printed nature)
Products damaged due to improper handling after delivery
Change of mind after purchase

Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with:

Order details
Clear photos of the product

After verification, we will offer a replacement or refund (if replacement is not available).

Refunds

Once your return is received and inspected:

You will be notified via email
If approved, the refund will be processed to your original payment method
Refunds are processed within 5–7 business days

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your payment provider
Processing delays may occur depending on your bank

If the issue persists, contact us at support@prapanjika.com

Exchanges

We only replace items if they are defective or damaged. Contact us at support@prapanjika.com.

Return Shipping

Customers are responsible for return shipping costs (unless item is defective)
Shipping charges are non-refundable
We recommend using a trackable shipping service

Need Help?

For any questions related to returns or refunds, contact:

support@prapanjika.com